About me

12+ years of experience working for direct marketing and advertising agencies, as well as over 20 years of working as an interface designer, project manager, website architect and software developer for associations. Also a former instructor of new media application and programming courses, such as Dreamweaver, Acrobat, Indesign, Photoshop, and Flash (Adobe Animate), as well as a variety of other web-based and print related software applications on a part-time basis.

I’m also an award winning programmer, designer and illustrator.

Experience

Program Systems Manager/Software Engineer
National Association of REALTORs, Washington, DC
January 2012 to Present

• Developed a robust online financial management system to oversee the administration of NAR’s REALTOR Party program, a $40 million annual campaign responsible for disbursing grants, PAC contributions, and campaign funds to NAR’s state and local associations.
• Conceptualized and developed a tailored online application to streamline operations within the campaign services department, facilitating efficient oversight of independent expenditures and issues mobilization initiatives.
• Served as the key architect behind the association’s SharePoint intranet, leveraging Power Apps, Power Automate, TypeScript, REACT, Figma, and Visual Studio to optimize functionality. Also provided services as the technical lead for the association’s e-commerce site (store.realtor) using the BigCommerce platform.
• Championed the administration of content and seamlessly integrated custom applications on the REALTOR Party WordPress website (www.realtorparty.realtor), proficiently utilizing PHP and MySql. Demonstrated adept project management abilities in supervising end-to-end processes.
• Engineered an innovative system to oversee online community outreach and PAC-related applications for grants, along with a robust backend reporting mechanism to streamline submission management.
• Created online graphics, presentations, and infographics while providing support to NAR’s Communications Department for tasks including PowerPoint document creation, social media graphics, image optimization, and print document design.
• Orchestrated the design and dissemination of comprehensive membership-wide emails and online campaigns using the Convio, Blackbaud, Hubspot and Voter Voice online advocacy platforms.

Web Manager
National Association of Social Workers, Washington, DC
August 2002 to January 2012

• Directed the development, design, and upkeep of HTML pages, electronic graphics, CSS, and interactive elements for NASW’s primary website (www.socialworkers.org), an expansive site encompassing over 10,000 pages. Pioneered backend profile management tools and online membership enrollment and renewal features for a robust member base of 150,000+ individuals. Additionally, conceptualized and executed integrated solutions for database-driven online applications, surveys, e-learning platforms, online communities, and content management systems.
• Led the creation, development, and supervision of an online e-learning system supporting internal teleconferences and continuing education credit initiatives. Introduced a streamlined online profile management system, simplifying registration processes and enabling online testing.
• Contributed to the management of NASW’s mass e-mail system by actively participating in the development of workflow options for in-house content management. Worked closely with content providers to guarantee the efficient optimization of e-mail content, achieving maximum deliverability for electronic mass communications.
• Successfully designed, developed, and administered ten new websites for NASW, encompassing a range of features such as an extranet for NASW Chapters with backend management tools for file sharing and document uploads, an online forum with real-time chat functionality, and a variety of moderated blogs.
• Utilized site maps and content mapping software to design effective workflow and navigation solutions for web applications, addressing the needs of both small and large-scale projects.
• Provided strategic direction for NASW’s Web 2.0 Social Networking initiative, actively managing content on NASW’s Facebook, YouTube, and LinkedIn platforms. Proficiently moderated responses and controlled membership access to group and fan pages.
• Acted as the primary backup for the Senior Designer, proficiently utilizing software tools such as Quark, Illustrator, Photoshop, InDesign, and Acrobat.
• Produced, edited, and disseminated digital videos for a range of social work campaigns and initiatives, employing Final Cut Express to cater to both online and DVD audiences.
• Provided valuable guidance, established essential guidelines, and offered robust support to NASW’s 56 chapters, focusing on enhancing their online communication efforts. Contributed to website design, online graphics, mass email marketing, and interactive media to strengthen their digital outreach.
• Offered responsive support to members engaging with online content and products on NASW’s various websites. Addressed login issues, managed profiles, and offered technical guidance for users accessing NASW Webed, NASW Lunchtime Series, and the Sections Teleconferences.
• Performed robust statistical analysis of web traffic and email marketing trends, enabling the enhancement of member and user experiences with website and email content through data-driven strategies and optimizations.
• Assisted in the maintenance and troubleshooting of Macintosh computers within a PC networked environment, ensuring the efficient operation of cross-platform systems.

Senior Graphic/New Media Designer
MHI Communications, Washington, DC
March 1998 to August 2002

• Managed, created, and maintained all Web-related and electronic media efforts in the company, ranging from interactive multimedia and Web design, to javascript and html programming, as well as flash and html database driven e-mails and self-running kiosk presentations.
• Maintained the MHI company Web site as well as designed and assisted in the implementation of external client Web sites. Client sites included Microsoft, Compaq, Abizaks, Road Runner, Starpower, Cysive, and Vignette.
• Assisted account managers in developing timelines and cost estimates for creating electronic media projects.
• Managed all internal temporary electronic media employees and external freelance workers.
• Produced and designed layouts and illustrations for brochures, posters, direct mail, and packaging, as well as internal and external marketing campaigns.
• Consulted with clients on an as needed basis regarding company projects or computer hardware and software troubleshooting issues.

Software Instructor
EEI, Alexandria, VA
George Washington University, Washington, DC
January 1998 to January 2002

USDA Graduate School, Washington, DC
January 1998 to September 2012

• Educate students at the George Washington University, EEI Communications, and the United States Department of Agriculture Graduate School training facilities teaching Dreamweaver (Beginning and Advanced), Flash (Beginning and Advanced), QuarkXpress, Fireworks, Illustrator, Photoshop, WordPress, Web site management and basic html courses.
• Develop training materials and tutorials for each of the programs listed above, including homework assignments and in-class exercises.

Graphic Designer
Hair Cuttery Corporate Office, Falls Church, VA
September 1994 to March 1998

• Conceptualized and designed layouts and presentations, brochures, billboards, direct mail pieces, flyers, advertisements, and point-of-purchase displays (Consisting of shelf-talkers, easel cards, posters and window banners).
• Maintained the marketing department’s Macintosh computers, troubleshooting all hardware and software problems, providing each system with the necessary upgrades and overseeing the efficiency of each CPU on a weekly basis.

Skills

Macintosh and PC platforms. Extremely proficient in Adobe Photoshop, Adobe XD, Adobe Animate, Adobe Dreamweaver, Adobe InDesign, Microsoft Word, Excel, and Powerpoint, Adobe Acrobat, Adobe Audition, Adobe Captivate, Final Cut Pro, Figma, and MindManager, Power Apps, Power Automate, Power BI, TypeScript, REACT, Figma, and Visual Studio programs. Adobe Certified Expert in Adobe Illustrator and Adobe Dreamweaver and experience with HTML and Javascript programming, AJAX (jQuery, YUI and Spry frameworks), Adobe Animate Actionscripting, Filemaker, MySQL, Microsoft SQL, and Microsoft Access database building and management, PHP, SQL, Cold Fusion, Json and XML. Experience implementing and programming for Drupal and WordPress content management systems as well as Microsoft Dynamics 365 CRM, Convio, Blackbaud, Hubspot and Voter Voice customer relationship/email systems. Member of the American Institute of Graphic Arts.

Awards and Recognition

NAGC Blue Pencil & Gold Screen Award – Apr 2021
Illustrations for a series of promotional postcards

Public Affairs Innovation Awards
For development and design of the REALTOR Party Nar-bons system.

1998, 1999 Winner
Illustrator’s Club of Washington DC, Retail and Promotion category
Postcard illustration for the ABIZAKS furniture store

1997 Print Regional Annual

Education

• B.F.A. in Graphic Design and Illustration, 1993, Alfred University.
  Special concentration in pencil and charcoal figure drawing and pen and ink illustration.
• M.S. Information Technology, University of Maryland University College, (Informatics)

Continuing Education

• 1995 PC Troubleshooting and Maintenance Training (EEI Communications)
• 1996 HTML Basics (EEI Communications)
• 1999 Introduction to Marketing (USDA Graduate School)
• 2003 Microsoft.NET and ASP.NET (USDA Graduate School)
• 2005 Human Interface Design (USDA Graduate School)
• 2005 Project Management (SkillPath Seminars)
• 2006 Introductory Statistics I (USDA Graduate School)
• 2015 PMP® Boot Camp Course (Project Management Academy)